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Top 10 Customer Support Outsourcing Companies in 2023
| Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to
your clients. Whether for voice or non-voice
applications, there are plenty of excellent customer support…

Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.

But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service
needed by a company’s customers? Plus, wouldn’t
it be a disservice to customers if a company farms out its
frontline operations to contractors?
What Is Customer Support Outsourcing?

By now, the best customer service companies should know the value of customer support and why it’s an essential
cog in an organization. Like sales and marketing, customer service should already be in play during a company’s
first day, as they are the group that comes into direct contact with clients.

The main goal of customer support is to keep
customers happy by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team
available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock
service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.

Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit
from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of
talent from all over the world. At the same time,
companies that outsource customer support enjoy reduced payroll without
sacrificing service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.

Overseeing the day-to-day operations can already take much of management’s time, and customer
support is equally demanding. To help executives focus on the big picture,
they’ll need to partner with the best service companies
that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many
customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to
remain customers.
A pleasant customer experience will almost always lead to longer
retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of
service. Providing a highly specialized, dedicated team of professionals from day one
is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies

We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

1. Helpware

Helpware started in 2015 with the initial goal of providing
support to startup companies. Over the years, the company
has grown big and is confident enough to provide both enterprise
and small business customer service outsourcing solutions.

Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.

This includes Omnichannel Customer Support, Technical & IT
Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing
Solutions, and Cyber Security. The company provides only dedicated
agents, in-house training, and equipment to help its clients boost their productivity
from day one. Now it’s one of the top customer service companies in the US and
European markets with numerous awards and positive reviews from satisfied clients
on Clutch and other reputable platforms. Helpware’s people-focused
culture seems very attractive to businesses sharing the same philosophy.

Pros:
Shows outstanding flexibility when providing for
clients’ specific needs. This means its support can scale along with your company’s growth.

Offers turn-key solutions, so you don’t have to look for either
option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely,
especially in customer support outsourcing contracts.

Some global brands are happy to have their customer support outsourced to Helpware.

2. Sykes

U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

Sykes is one of the top 10 service companies and leading
service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to
sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.

The company is well-versed in matters concerning data privacy.

Specifically, Sykes follows various privacy guidelines, including
HIPAA compliance and Payment Card Industry (PCI) data security certification.

3. Ascensos

Founded in 2013 in the UK, Ascensos is one of those outsourced customer
service companies that wanted to change the customer experience by applying a
personal touch to customer care. The company is now Europe’s number-one customer support
outsourcing company, providing bespoke customer experience solutions to
clients around the world. In addition, its contact center operation locations include
the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so
location and time zone differences aren’t as pronounced as operations
in Asia and South America.
Companies that outsource customer service to
Ascensos value the fact that it supports diversity and inclusivity among staff while focusing
on promoting happiness as a key asset among its workforce.

Although there aren’t any published pricing rates, instead,
Ascensos will individually respond to requests for quotes, the
prices of this outsourcing customer service company are more than affordable.

4. Teleperformance

With more than 40 years of experience in the BPO industry, Teleperformance is an established
leader in solution design, business optimization strategies,
and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.

Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs
to a league of good customer service companies. You won’t find it difficult to get support in the language
and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.

5. VXI

VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some
of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel
and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure
outsourcing. VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

Pros:
High CX expertise leads to enhanced customer and employee experience.

VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

6. InfluX

In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.

This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the
client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for
a better customer experience.
Having employees in every time zone solves the common offshore
problem of mismatched time schedules between clients
and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer
flexible packages.
7. Skycom

Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
services. The company employs native English contact center agents with
experience in multiple industries. Skycom also offers a full range of services,
including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs
over 2,000 workers assigned to 35 clients in five countries.

Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.

Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
finance, retail, and telecommunications.
8. Integra

Integra’s differentiator is its focus on training
its workforce in customer psychology. This means company-provided support agents are more
sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400
workers stationed across four countries. It handles customer service duties over the
phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the
industry.
Sales psychology is also an incredible asset to have if you work in a
customer support outsourcing company.
9. Telus

Telus International is one of the world’s
leading digital CX innovators. In particular, it designs and produces next-generation digital solutions
for brands all over the world. This is one of the Canadian top
IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media,
communications, eCommerce, financial technology, travel,
hospitality, automotive, healthcare, and games.

Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support
services in various countries and more than 50 languages.

Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus
Days of Giving.” In particular, the company taps
225,000 volunteers from its offices to complete various
service projects across its many host countries.
10. Arise

Arise is a 25-year-old United States-based company that specializes in providing support outsourcing
services across the USA. It employs more than 60,000
remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs,
which is why clients want to outsource customer service small business really needs.

Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
and Canada. This means stable employment for the company and
an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer
support outsourcing. However, if you want a highly flexible and secure customer
service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.

These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare
them.

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what is a cto as a service cto as a service caas stands for the business advisory and
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officer for a startup a cto is an executive that meets a
startup s technical needs and also coordinates its research and development he or
she assesses both the short and long-term requirements of your business and leverages investment to enable your startup
to achieve its objective the cto reports to the chief information officer cio and
in some cases the chief executive officer ceo or the founder companies that don t have a cto or
lack the knowledge of how to hire one can outsource the
advisory and responsibilities of a cto to an external expert while the concept
of cto as a service might still be new it is fast gaining momentum what are the benefits
of cto as a service one of the notable benefits of cto as a service is that you only pay for the
services you enjoy this is more like software as a service saas or platform as a service paas where you pay for cloud facilities you use your startup might not have the financial capability to bear the cost of hiring a full-time cto even if you do it
makes a whole lot of sense to minimize cost and
maximize your profitability by outsourcing your cto roles cto as a service what are the types of cto services
cto types depend on the functions and the collaboration you expect from a cto complex and technical
functions will require a full-time in-house cto while consulting
and advisory services can necessitate hiring a part-time external
cto nevertheless we can break cto services into five types full-time
internal cto services one-time cto services full-time internal services a full-time internal cto services include technical
and business support a full-time cto also offers full-time support in the aspects of business development
planning and soft-skills management however you should know that going for this option will
attract extra expenses for your startup for instance office rent hr expenses
and miscellaneous expenses will be borne by you full-time offshore services outsourcing
to a full-time offshore cto affords you the privilege of a full-time collaboration while you still pay the budget cto salaries in this case a specialist becomes an in-house expert with about 40 hours worked
per week remotely part-time offshore or fractional
cto services the cto in this category works the expected and agreed hours in the contract this option helps you evaluate what services are needed
and the time it will take to complete them since it
is cost-saving this option is the best when it comes to collaborating with an external cto one-time cto services this
option is suitable for projectized companies the cto focuses on specific duties and processes specialists in the category are employed to troubleshoot technical areas
or perform an audit interim cto services an interim cto is a technical expert hired to temporarily collaborate with a full-time
internal cto and other c-level executives on some technical and business responsibilities the main aim of employing an interim cto is to help you invigorate your technology
and processes and to assist your team in driving digital
transformation cto services by startup growth stage every startup needs
a cto to manage the technical aspect of the business it is therefore important to define the
roles and functions they perform by startup growth stages prototype the prototype
stage or the proof of concept poc is a phase in your startup s growth where you conduct a test to validate
your idea or product to know how feasible it is for commercialization the
role of a cto includes conducting feasibility studies prepare a document presentation or demo explaining the idea or product discovery phase
most startups have brilliant ideas but lack execution if you fall
into this category you only need to hire a cto to assist you
with the discovery phase of your idea or product some of the
responsibilities expected from a cto in this phase include architecture development save cost several startups
need the services of a cto since they cannot employ a full-time it is cost-efficient to hire a part-time cto
you will enjoy all the services you need at a budget price
pay-per-use you don t incur additional expenses when collaborating with an external
cto you only pay for the service rendered this is not
so in the case of an in-house cto where you bear all expenses access a large talent pool outsourcing exposes you to a
global talent pool an external cto also saves you development expenses independency improved agility while you can build your business using a trial-and-error approach to run your business you might be signing
up for a long trip the input of a cto counts as you get to clarify and resolve technical and
business issues which can create a lag in your business processes
and startup growth conclusion cto as a service enables startups to harness the skills and experience of a full-time cto but at a more manageable cost with on-demand cto
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